Refund Policy
1. Eligibility for Refunds
We offer refunds for our POS and accounting software based on the following criteria:
Software Defect: If the software is found to have a critical defect that prevents its intended use and cannot be resolved within a reasonable time frame.
Cancellation within Trial Period: If you cancel your subscription within the trial period specified during the initial sign-up, you may be eligible for a full refund.
Subscription Cancellation: For subscription-based software, if you cancel your subscription within 7 days of the initial purchase, you may be eligible for a prorated refund, calculated based on the remaining subscription period.
2. Refund Requests
To request a refund, please contact our customer support team at support@hisabpro.com . You will be required to provide the following information:
- Proof of purchase (e.g., order number, purchase receipt).
- A detailed explanation of the reason for the refund request.
- Any supporting documentation or evidence of a software defect.
Refund Process
Once we receive your refund request, we will review it to determine your eligibility. We may contact you for further information or clarification. Refund processing times may vary, but we will make reasonable efforts to process your refund within [Number of Days] days of approval.
Refund Methods
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to find an alternative refund method.
Non-Refundable Situations
Please note that refunds will not be issued in the following circumstances:
- If you have exceeded the trial period (for trial-based software).
- If the refund request is made after the specified time frame for subscription cancellations.
- If you violate the terms and conditions of the software's licensing agreement.
- If the request does not meet the eligibility criteria specified in this policy.
Contact Information
If you have any questions or concerns regarding our refund policy, please contact us at support@hisabpro.com